DELIVERY AND RETURNS POLICY

Delivery

We aim to deliver goods to you within the time indicated by us on the relevant product page on our website but we cannot give an exact delivery date. We also may deliver the goods in several consignments but will not charge any extra delivery for this. In most cases orders received prior to 12pm will be processed and shipped the same day. In some instances where stock is being held in storage or with our suppliers, delivery may take an extra working day.

​Standard Delivery 2 - 5 Working Days                                                                                                             Charge                      

Single Stickers under 20g                                                                                                                                        Free                     

Orders 20g - 0.5kg                                                                                                                                                    £3.50

Orders 0.5kg - 2kg                                                                                                                                                    £5.50

Orders 2kg - 20kg                                                                                                                                                     £9.95

Orders 20kg - 30kg                                                                                                                                                   £17.95

Next working day signed for

Orders <20kg                                                                                                                                                             £9.95         

Orders 20kg - 30kg                                                                                                                                                   £17.95                                                                                                                                                      

For orders over 30kg there may be an addition surcharge so please call 01604 879111 or email enquiries@jandkautoproducts.com for more information.

Returns & Refunds

If you change your mind
In line with the Distance Selling regulation if you decide you no longer want the product ordered, you are entitled to return it, provided that you inform us within 7 days following the date of delivery. If you are returning a product to us, you are responsible for the safe delivery of that product until received by us. We recommend using a tracked, insured delivery method. We will always refund any money received from you, this will be to the same method originally used by you to pay for your purchase.

Damaged in transit
If any items were damaged in transit, we ask that you report it to us as soon as you discover the damage, and within 7 working days. Please be aware that no claims can be made after this period. If the items are visibly damaged on receipt, please sign the carrier's delivery note as 'DAMAGED', or refuse the goods for return to us. If you do not have time to check the goods upon delivery, it is best to sign for the goods as 'UNCHECKED'. We advise that items should be returned with their original packaging complete with all accessories and documentation. Once received, we will issue a replacement or full refund to you via your original payment method and reimburse you for reasonable return carriage costs.

Items faulty on arrival
If your items are faulty on arrival, you have 7 calendar days in which to inform us of the fault. We advise that items should be returned with their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse you for reasonable return carriage costs. We will have the returned items inspected, and if a returned item is found not to be faulty we will return the item to you. In this instance you will be liable for the return carriage, and the items will not be re-sent until we have received payment equal to the initial carriage cost.

Items not received
After receiving contact from you we will start an internal investigation with the courier which can take between 3-5 working days. Once the investigation is complete we will be in a position to provide you with an update. Failure to notify us within the 7 working days time frame may prevent an investigation from taking place with no final resolution being offered. Therefore, any goods purchased will be non-recoverable / non-refundable and will not be re-dispatched.

Customised items  

We will provide a design proof prior to production. We will require the proof to be signed by the customer to show that they are happy with the design and that all spelling, grammar and layout is correct.  We will only accept returns if the item was produced incorrectly. If  we are satisfied the mistake was produced in-house, a full refund will be issued. We advise that items should be returned with their original packaging complete with all accessories and documentation. Once received, we will issue a replacement or full refund to you via your original payment method and reimburse you for reasonable return carriage costs.